News & Events

FAQs

 

**BOOKING ONLINE**

You can book a swim through our online booking site. First you will need to set up an account to buy passes and book sessions. You can find instructions on How to Book Online

**Names entered must use letters only (fadas on Irish names are not recognised on the system)**

 

Where are my Passes and Bookings?

  • Go to View Profile (if you have an iPhone you need to rotate the screen to landscape to view the options)

  • All bookings can be viewed on My Schedule.

  • All passes can be viewed under Subscriptions

You can see bookings / passes for each family member by selecting their name from the dropdown menu.

 

How do I cancel a Booking?

  • Go to View Profile (if you have an iPhone you need to rotate the screen to landscape to view the options)

  • Select Details for the Booking (in My Schedule – ensure name of person the booking is for is selected)

  • Click on Cancel Booking

A credit will automatically be refunded to the Pass if cancelled more than an hour prior to the session start time.

 

**SWIM PASSES**

You can buy SINGLE or MULTI Swim Passes online and then book a swim.

Sign Up to create an account first.

The pass covers the named CHILD (under 16) or named ADULT to attend the swimming pool for pre booked sessions during the summer season 2020. The number of swims available on a pass depends on the pass type purchased.

  • For Single Passes select the name of the person that will be using it.
  • For Multi Passes make sure its under the account holders name so all family members can be booked in.

See the online pricelist for more information. You can only view the pricelist using Google Chrome.

*You can view any passes purchased and swim bookings under View Profile*

 

**AT THE POOL**

Social distancing must be adhered to at all times.

Check In – You must arrive 10 minutes early to check-in and be ready to swim.

Changing Rooms – There is a one way system at the pool so showers and changing rooms are available AFTER your swim.

Bags – You must leave your change bag on the trolley at the entrance and the lifeguards will move your bags to the changing area for you to use after your swim.

Swim Hats – They must be worn in the pool. There are swim hats available to purchase at the pool for €5 – cash only. Please ask a lifeguard if you need one.

Weather - The pool remains open if its raining. It’s lovely to swim in an outdoor heated pool in the rain. If a thunderstorm is forecasted the pool will be closed for safety reasons.

 

**SWIMMING LESSONS**

We are running swimming lessons in August for 4 different levels.

  • Level 2 & Level 3 will be at 10:00am – 10:45am
  • Level 1 & Level 4 will be at 11:00am – 11:45am

You just need to buy the pass for the lesson you want – ensure you select your child’s name, then they will be automatically booked in.

See Pricelist page for more details on each of the 4 different levels available.

**There will be a max of 10 in the pool with marked out areas for each swimmer to ensure physical distancing**

**All children must be comfortable in the pool as instructors will NOT be in the pool with them**

Places are limited and more lessons may be available if there is enough demand for them. Contact us if you have any questions.

If you would like to have one on one lessons please send us an email or a message on Facebook.

 

**WATER SAFETY WEEK**

Unfortunately to date Irish Water Safety have suspended classes due to the contact required for safety classes. Once we get up and running, we will hopefully provide for swimming lessons which includes a discussion on water safety.

 

**POOL HIRE**

It’s €60 for an hour and €90 for 2 hours for a maximum of 25 people. You can hire the pool on any day for a session ending at 1:30 p.m (need to be out of the pool at this time). Availability may vary if we introduce any swimming lessons.

Please send an email to ctownswim@gmail.com with SUBJECT:  Pool Hire and with all of these details:

  • Date

  • Time

  • Duration

  • Number of people

We will then check availability and get back to you to arrange payment.

**There is no food / inflatables supplied for parties this year**